Refund & Cancellation Policies


7 Days 100% money refund policy (Indian Customer's Only)

  1. We have full transparency in our services, so we don't make non-realistic promises. 7-10 Days full money back guarantee.
  2. In case you feel that the product received is damaged/defective & not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Care within 48-72 hours of receiving the product, along with a photograph of product.
  3. 100% refund is applicable once item is received back within 7 days of receiving (same as delivered).

7 Days money replacement/refund policy (Indian COD Customer)

  1. 7-10 Days stone price  back guarantee except COD charges i.e. 5%
  2. In case you feel that the product received is damaged/defective & not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Care within 48-72 hours of receiving the product, along with a photograph of product.
  3. Invoice amount minus 5% COD charges will be refunded, once item is received back within 7 days of receiving (same as delivered)
  4. Calculation Example Rs. 4200 (Invoice Amount) = Rs. 4000 (Stone Price) + Rs. 200 (COD Charges), So total Rs. 4000 will be refunded NOT COD charges.
  5. We use Indian post COD services, Postal service takes 15-20 days to send money in our accounts, so COD 95% refund is only possible after 15-20 days, Please be assure before confirming COD order.

7 Days International Customer Refund Policy

  1. Paypal charges, Conversion charges and courier charges will be borne by customer in case of International Refund. Remaining amount will be refunded to customer card.
  2.  After receiving product, customer need to inform about his dis-satisfaction through phone or email within 48 - 72 hours of receipt. Return courier charges will be borne by customer.

The Refund policy Is Void If

  1. Customer contacts after 3 Days of receiving the gemstone.
  2. There are visible signs of damage, wear or tear of the item.
  3. Gemstone fitted in the ring / pendent.
  4. Gemstone is NOT same as displayed on website.

Delivery and Shipping policies

  1. We use DHL, Aramex, TNT, UPS services for worldwide delivery (across the globe except india). It takes upto 7-12 working days in normal conditions.
  2. Indian Speed Post and DTDC are used for delivering in India. It takes upto 4-7 working days in normal conditions.

India Contact Details

Mr. Subhash Agarwal


Email: subhash@heerejawharat.com

Phone: +91-9818364901, +91-8010081662, 9AM - 9PM (India)


Queries / Comments: 4


1. Amirtharaj [19-09-2017]

2. Amirthataj [17-09-2017]

3. Shashwat [14-09-2017]

4. Rajiv Hazarika [02-05-2017]