When does the 10-Day Return Period Start?
The 7-Days period starts from the day that you receive your product, as shown by our courier records.
I bought 2 or more loose gemstones, I like one of them - can I return the others?
Yes, under our no-questions asked return policy on gemstones with 100% money back.
you can indeed return the other gemstones within the 7 day period
I have lost the lab certificate, original packaging of the product. Can I still return the loose gemstone?
Yes, as long as stone is undamaged and in same condition. Though Indian/International Customer refund policy do apply.
Can I return a gemstone that I purchased and got mounted in a ring myself within 7 Days?
Our Returns policy clearly states that any custom mounted ring cannot be returned. But still call/email us we may help customer in special case.
Process to return loose gemstone. How should I send it?
- Call us with in 48-72 hours.
- Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us.
You can find our address by Clicking here.
- Use DTDC Plus (where possible), it will gurantee delivery next business day.
- If DTDC Plus is not available, Use Indian Speedpost service.
- Other courier services sometimes take out the stone and return empty parcel to our office, in such cases we are not responsible.
Note return is customer risk & responsibility.
Delivery and Shipping policies
We use DHL, Aramex, TNT, UPS services for worldwide delivery (across the globe except india). It takes upto 10-15 working days in normal conditions.
Indian Speed Post and DTDC are used for delivering in India. It takes upto 4-7 working days in normal conditions.
your stone are cheaper than any other stone dealer's stone how can i trust in it genuinely
2. Debraj Mandal [19-08-2018]
Please help for purchase
3. Mukesh Totla [08-07-2018]
I want to buy pukhraj Stone 100% orignal shree lanka Stone unheated pure pukhraj Stone 8000 to 12000 in rang
4. Amirtharaj [19-09-2017]
Sir if I choose a yellow saaphire from your website can you show the labcertificate of the gem before my payment to the yellow saaphire and which lab certified your shop gems
5. Amirthataj [17-09-2017]
I want to buy a unheated, untreated natural yellow saaphire with certificate.in your website view of certificate is not clear.if you made it to visible clear.its easy to choose the gem to buy.i need a yellow saaphire from 3 to 4 carat
6. Shashwat [14-09-2017]
Is there any colour differences between premium quality red coral and other red coral if any other differences exist please tell me actually I am looking for red coral which is deep red colour not orangish. So if u please assist me I am interested in purchasing gemstones.
Please reply fast..
7. Rajiv Hazarika [02-05-2017]
I have purchased one Red Coral, One Pearl and a Gomed stone yesterday. The tracking details of both the order is given for your reference. 106219857261 and 106219864443 respectively. Kindly send genuine gemstones as I am ordering for my children with my hard earn limited cash. Kindly dispatch by DTDC courier instead of Indian post as I wanted them at the earliest. Thank you.